Frequently Asked Questions
What is Real Help, and how does it work?
Real Help brings therapy to you, right through your phone or computer. You don’t have to go anywhere—just pick a quiet spot, and we’ll meet you there. It’s all about making it easy and comfortable to get the support you need.
What’s different about Real Help’s online therapy?
It’s not just another appointment. With Real Help, you’re chatting with someone. who genuinely cares, listens, and wants to help you grow. We make sure each session feels safe and real, even if it’s online, and we’re always here to meet you on your terms.
How does Real Help keep my info private?
Privacy is super important to us. We use secure, private platforms so everything you share stays between you and your therapist. It’s like having a totally safe space, even if it’s online.
What if I don’t know where to start or what to talk about?
That’s totally normal. Your therapist will help guide the conversation. You don’t need a script or a big plan. Just be yourself—talk as much or as little as you want, and we’ll take it from there.
Do I need any fancy setup for my online sessions?
Nope! Just a phone, tablet, or computer and a spot where you feel comfortable. You’ll get a secure link from us, and all you have to do is click it when it’s time to start.
Can I talk to someone on a bad day? Or only at scheduled times?
We’re here for both good days and those really tough ones. You can always check in if you need extra support. We know life isn’t predictable, so we try to be flexible with your schedule.
What if I don’t feel connected with my therapist?
Sometimes finding the right fit takes time, and that’s okay! If you don’t click, we can help you find someone who’s a better match. Real Help is all about making sure you feel understood and comfortable.
How does Real Help make therapy feel more like ‘me’?
Real Help isn’t a one-size-fits-all thing. We listen to what’s going on with you and shape each session around what’s most important to you, no matter what’s on your mind.
What if my schedule is all over the place?
No problem. Real Help is flexible, so you can find times that work around your life, whether it’s school, work, or anything else.