FAQs

  • Real Help brings therapy to you, right through your phone or computer. You don’t have to go anywhere just pick a quiet spot, and we’ll meet you there. It’s all about making it easy and comfortable to get the support you need.

  • It’s not just another appointment. With Real Help, you’re chatting with someone. who genuinely cares, listens, and wants to help you grow. We make sure each session feels safe and real, even if it’s online, and we’re always here to meet you on your terms.

  • Privacy is super important to us. We use secure, private platforms so everything you share stays between you and your therapist. It’s like having a totally safe space, even if it’s online.

  • That’s totally normal. Your therapist will help guide the conversation. You don’t need a script or a big plan. Just be yourself talk as much or as little as you want, and we’ll take it from there.

  • Nope! Just a phone, tablet, or computer and a spot where you feel comfortable. You’ll get a secure link from us, and all you have to do is click it when it’s time to start

  • We’re here for both good days and those really tough ones. You can always check in if you need extra support. We know life isn’t predictable, so we try to be flexible with your schedule.

  • Sometimes finding the right fit takes time, and that’s okay! If you don’t click, we can help you find someone who’s a better match. Real Help is all about making sure you feel understood and comfortable.

  • Real Help isn’t a one-size-fits-all thing. We listen to what’s going on with you and shape each session around what’s most important to you, no matter what’s on your mind.

  • No problem. Real Help is flexible, so you can find times that work around your life, whether it’s school, work, or anything else

Insurance FAQs

  • Mental health is covered by almost all health insurance and helps cover the cost of services like therapy, counseling, medication, and even inpatient treatment. Just like regular medical insurance, you pay a monthly premium, and your plan helps reduce the cost of your care. What’s covered depends on your plan, but many include both routine and emergency support.

  • Yes, it can significantly lower your out-of-pocket costs. Without insurance, therapy or medication can get expensive fast. With the right plan, much of that cost is covered, making it easier to get the help you need without breaking the bank.

  • Yes, many plans include preventive services like mental health screenings or early intervention programs. This helps catch concerns early, so they don’t grow into something more serious later on.

  • Mental health is something we manage over time not just when there’s a crisis. Insurance makes it easier to stick with regular sessions and check-ins, which is key to long-term well-being and progress.

  • Yes, many insurance plans do cover therapy and psychiatry and that includes online appointments (also known as teletherapy or telepsychiatry).

    Thanks to the 2008 Mental Health Parity and Addiction Equity Act (MHPAEA), if your insurance includes mental health benefits, those benefits must be on equal footing with physical health coverage. In other words, mental health care can’t be treated as “less important.”

    Most insurance plans that offer mental health coverage include:

    • Talk therapy and counseling (including online options)

    • Psychiatric services, like medication management

    • Inpatient mental health care

    • Substance use disorder treatment (also called addiction treatment)

    If you're not sure what's included in your plan, it’s worth checking your benefits especially since many insurers now make it easier to access virtual care from home.

  • In-Network

    This means the provider (like a therapist or psychiatrist) has a contract with your insurance company. You’ll usually pay less when you see someone in-network.

    Out-of-Network

    This provider doesn’t have a contract with your insurance. That means you’ll likely pay more and sometimes the full cost for their services.

    EOB (Explanation of Benefits)

    After a visit, your insurance sends you an EOB. It shows what they paid and what you might owe but it’s not a bill. Just an overview.

    AOC (Add-On Codes)

    These are extra codes used when a provider does additional services during your visit. It’s more for billing, but it can affect how your care is processed or covered.

    TPA (Third-Party Administrator)

    A TPA is a company that helps process insurance claims and benefits on behalf of your employer or insurer. You might deal with them instead of the actual insurance company.

    Carve-Out

    This means a specific service (like mental health or substance use treatment) is handled by a separate provider or company, not included in your main insurance plan. It’s still covered just managed differently.